Using IDOL OnDemand for text analysis in Dynamics CRM - part 2

In my last post I provided an overview of HP IDOL OnDemand and discussed a couple of things you can do with it to process and analyze data stored in a Microsoft Dynamics CRM instance. Today I'll provide a detailed walkthrough of how perform sentiment analysis on incoming emails using »

Using IDOL OnDemand for text analysis in Dynamics CRM - part 1

Inside any organization's Microsoft Dynamics CRM system, there is a wealth of raw data that can be turned into actionable intelligence if it can be effectively analyzed. This data can be found in emails, case notes, attachments and other records that are created and stored in the course of day-to-day »