Azure Text Analytics sentiment analysis with North52

For the last several months I've been working on an enterprise Dynamics CRM project where one of our goals is to minimize the amount of custom code we write by using North52's Business Process Activities. I had not been exposed to North52 before working on this project, but I have »

Webcast: Sentiment Analysis in Microsoft Dynamics CRM using Azure Text Analytics

On Monday, April 11, at 12 p.m. EDT, I will be presenting a webcast at MSDynamicsWorld.com that will show how a custom integration with Microsoft Azure Machine Learning can be used to perform sentiment analysis on any data stored in Dynamics CRM. Custom sentiment analysis integrations can enable »

Sentiment analysis in Dynamics CRM using Azure Text Analytics

Last year I created a proof-of-concept solution that showed how to integrate Dynamics CRM with HP Haven OnDemand (then called HP IDOL OnDemand) to perform sentiment analysis and index records to support "find similar" queries. While I was working through the AzureCon challenge a few weeks ago, I thought it »

Using IDOL OnDemand for text analysis in Dynamics CRM - part 3

In my last post I provided a detailed walkthrough of how to perform sentiment analysis on incoming emails received in Microsoft Dynamics CRM by parsing them with HP IDOL OnDemand’s sentiment analysis API and then storing the calculated sentiment values on the email records. In today’s post, I »

Using IDOL OnDemand for text analysis in Dynamics CRM - part 2

In my last post I provided an overview of HP IDOL OnDemand and discussed a couple of things you can do with it to process and analyze data stored in a Microsoft Dynamics CRM instance. Today I'll provide a detailed walkthrough of how perform sentiment analysis on incoming emails using »

Using IDOL OnDemand for text analysis in Dynamics CRM - part 1

Inside any organization's Microsoft Dynamics CRM system, there is a wealth of raw data that can be turned into actionable intelligence if it can be effectively analyzed. This data can be found in emails, case notes, attachments and other records that are created and stored in the course of day-to-day »