Custom call handling logic with the Dynamics CRM USD generic listener

I was recently working on a Dynamics CRM Unified Service Desk project where I needed to populate a custom search form with call details instead of doing a direct search for a matching record in CRM. I didn't want to write my own CTI adapter, so I investigated using the »

Get next case functionality for CRM Unified Service Desk

Last week I shared an approach for implementing next case functionality for Dynamics CRM so that users can get the "next" case to work from a queue just by clicking a button. In today's post I will show an easy way to add the same functionality to Unified Service Desk »