In my last post I provided an overview of HP IDOL OnDemand and discussed a couple of things you can do with it to process and analyze data stored in a Microsoft Dynamics CRM instance. Today I'll provide a detailed walkthrough of how perform sentiment analysis on incoming emails using »
Inside any organization's Microsoft Dynamics CRM system, there is a wealth of raw data that can be turned into actionable intelligence if it can be effectively analyzed. This data can be found in emails, case notes, attachments and other records that are created and stored in the course of day-to-day »
When Microsoft Dynamics CRM 2011 was released, the on-premise installation included a set of PowerShell cmdlets for administering configuration and deployments. While these were incredibly powerful, the out-of-the-box cmdlets only worked on the same server that was running CRM. In CRM 2013, these cmdlets have been updated to run from »
In my last post I discussed how key-value pair data can be used to store configuration-related items in Microsoft Dynamics CRM, and I also showed a design for an entity to store key-value pair data. In today's post I will show how to retrieve and consume the data inside a »
Dynamics CRM workflows are a great way to enable business processes, and with the real-time capabilities introduced in CRM 2013 they can replace plug-ins in many scenarios. One significant drawback that workflows do have, though, is they lack the ability to easily retrieve and work with data from inside Dynamics »